Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I start a return with Kailas?
- Drop us a line at service@kailasfuga.com
- Our team will review your request within 2-3 business days and send you return instructions if approved.
- Quick heads up: We can't accept any returns that weren't pre-approved, so please wait to hear from us before shipping.
- Return address: KAILAS ROCK SPACE, No. 299 Tianhe Road, Tianhe District, Guangzhou City, Guangdong Province, 510620, China.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
One-year Warranty
Kailas guarantees that the materials and workmanship in every product we make will stand up to the use for which it is designed. If you're having problems with our product, please contact us via email for return authorization, and return the product, shipping prepaid, to us for inspection and repair.
If after inspection we find a product failed due to a manufacturing or material defect, we will repair or replace the product, at our opinion, without charge. This warranty does not cover natural breakdown of materials that occurs inevitably with extended use, defects caused by alteration, improper care, misuse, etc. Kailas is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Products with damages that are not covered in our warranty service will be repaired for a reasonable charge, plus shipping.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@kailasfuga.com.