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Shipping Policy

Shipping Policy
Shipping Method Cost Delivery Time
Standard Shipping • €12.99 for orders <€100

• €0 for orders ≥€100

• Processing:
1-3 business days

• Delivery:
7-15 business days
Express Shipping

• Flat rate: €29.99
• Available for all orders

• Processing:
1-3 business days

• Delivery:
3-5 business days
Customs Duties

As per local regulations, all import (customs) duties and/or taxes must be settled by the purchaser.

Please note that taxes are more likely to apply to an order that has been shipped via expedited shipping.

Note

Orders will be shipped within 1-3 business days (from Monday to Friday).

During public holidays, it might take longer to ship your order.

When your order is shipped, we'll update your account status and send you an email with the tracking number(s).

Orders shipped to Russia can only be delivered via China Post, with an estimated delivery time of approximately one-two month. Kindly ensure you accept this timeframe before placing your order.

For more detailed information on urgent express shipping, please contact our customer service team at service@kailasfuga.com

FAQ

We can change the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can change your order before your item’s delivery. Orders can't be changed once the parcel is shipped out.
For now, FUGA online purchases can be shipped to global destinations.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Sometimes, the fastest way to get your order to you is to ship some items separately from different warehouses. We try to minimize this whenever possible, but if we do need to split your order, you will never have to pay for additional shipping. We will also provide multiple tracking numbers so you can see the shipments on their way to you.
If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery.

To request a cancellation, contact our Customer Service team at service@kailasfuga.com or through our "contact us form". We'll make every effort to assist you, but cancellation is not guaranteed once the order is placed.
You can follow this link to track your order:
https://account.kailasfuga.com/orders
Feel free to contact us if you need further updates.
Please allow 1–3 business days for your order to be dispatched. You'll receive tracking information via email once your orders have been shipped. The shipping information can’t be tracked until your orders are shipped.
If your package has been shipped but may not arrive as previously scheduled, the shipping is delayed as the result of peak season. We are very sorry for the inconvenience this may have caused you and hope you can understand. Please feel free to email us (Contact us form) in the future if you want further updates on your order.
On average it takes 7-15 business days for the order to arrive. However, some major holidays such as Easter, Labor Day, Thanksgiving, Christmas Day, and New Year's day; there will be some delivery delays to all international destinations. However we send all international parcels via a tracked express shipping service so vou will be able to check on the progress of your order while in transit.
We strive to ship orders as quickly as possible. Please allow 1–3 business days for your order to be dispatched. We typically ship all orders the following business day. The shipping information can’t be tracked until your sole mates are shipped.

Can't find what you're looking for?

Please contact one of our Customer Service Representatives and we will help answer your questions.

Working Time (excluding holidays)

Monday-Friday: 9:00 - 18:00 (UTC +08:00)
Contact us form